The agreement between Fuel Taxi and every customer using the platform. The short version: Fuel Taxi connects you to independent fuel delivery operators. They fulfill your orders. We handle the platform, the payments, and the communication. By using the app, you agree to these terms.
Fuel Taxi is a technology marketplace platform that connects customers with independent local fuel delivery businesses ("Fuel Pros"). Fuel Taxi is not a fuel delivery company. Fuel Taxi does not employ, contract with as fulfillment workers, or operate the trucks, drivers, or fuel handling equipment used to perform deliveries. The Fuel Pro you select is an independent business operating under its own brand, with its own employees, insurance, licenses, and operational responsibility.
By using Fuel Taxi, you understand and agree that:
To use Fuel Taxi, you must create an account. You agree to:
Fuel Taxi may suspend or terminate your account at our discretion for violations of these Terms, fraudulent activity, abuse, or behavior that puts other users or Fuel Pros at risk.
Pricing. Each Fuel Pro independently sets their own fuel rate (per gallon) and delivery fee. Fuel Taxi adds a 4% platform fee at checkout, capped at $30 per order, paid by the customer. The full price breakdown is shown to you before you confirm any order.
Pre-authorization. When you place an order, your payment method is pre-authorized for the estimated total. The final charge is captured only after the delivery is complete and reflects the actual gallons delivered. Any unused amount from the pre-authorization is released back to your card on your card issuer's standard timeline (typically same-day for debit, 3–5 business days for credit).
Profile accuracy. You are responsible for ensuring your saved vehicle and equipment information, delivery addresses, and selected fuel types are accurate. Your Fuel Pro fuels what you've selected in the app.
Tips. Tips you provide go 100% to the driver who delivered your order. Fuel Taxi never retains any portion of a tip.
When placing an order on Fuel Taxi, you agree to:
Each Fuel Pro operates as an independent business. This means:
You may cancel an order at any time before the assigned driver begins fueling. Depending on how far along the order is, a small failed-delivery or trip fee may apply if cancellation occurs after the Fuel Pro has been dispatched but before fueling has begun. The cancellation terms for each Fuel Pro are visible on their store page.
If a delivery is completed but the gallons delivered are less than the pre-authorized estimate, the difference is automatically released back to your card. If a delivery is not completed due to an issue caused by Fuel Taxi or the Fuel Pro, you will not be charged.
To the maximum extent permitted by applicable law:
All Fuel Taxi software, technology, design, brand assets, name, logo, and trademarks are the sole property of Fuel Taxi. By using the platform, you do not acquire any ownership rights in any Fuel Taxi intellectual property. You may not reverse engineer, copy, or attempt to derive the source code of the platform. You may not use the Fuel Taxi name, logo, or brand assets without express written permission.
Informal resolution first. If you have an issue with a delivery, contact your Fuel Pro through the in-app messaging first. Report the issue to Fuel Taxi as well — we'll help where we can. Most issues are resolved this way.
Binding arbitration. Any dispute that cannot be resolved informally will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA), and not in court. You waive the right to participate in a class action against Fuel Taxi.
This arbitration provision does not prevent either party from seeking injunctive or equitable relief in court for matters such as intellectual property protection.
Fuel Taxi may modify these Terms from time to time. Material changes will be communicated through the app or by email at least 30 days before they take effect. Continued use of the platform after that point constitutes acceptance of the updated Terms.
You may close your account at any time through the app. Fuel Taxi may suspend or terminate your account for violations of these Terms, fraudulent activity, abuse, safety concerns, or behavior that risks harm to other users, Fuel Pros, or the platform.
These Terms are governed by the laws of the State of [Insert State], without regard to conflict-of-laws principles. Any dispute that cannot be resolved through arbitration as described in Section 9 shall be brought in the state or federal courts located in [Insert County, State].
Questions about these Terms? Reach us at: legal@fueltaxi.com
This working draft is a starting framework based on standard marketplace terms of service and the marketplace structure of Fuel Taxi. It should be reviewed and finalized by a licensed attorney with experience in marketplace platforms and applicable consumer protection laws (United States and Canada) before final publication.