Real verification. Real compliance. No shortcuts. Here's exactly what to expect at every step, what to prepare in advance, and how long each phase typically takes. We don't activate accounts that haven't been reviewed — that's how the platform stays trustworthy for your customers.
The form on the Fuel Pro page asks for the basics — your name, business name, location, current operating status, truck access, drivers, licenses, and capital readiness. No essays. No long questionnaires. Just enough to know you're serious and to prep the team for a productive demo call.
If you're a fit, you'll receive a booking link within 24 hours to schedule a short call.
Have a rough mental picture of your operation: do you own or lease trucks, how many drivers, what fuel types you handle, what cities you'd serve, and whether you're licensed yet or working toward it. That's enough.
A short, real call. No high-pressure sales. We walk the platform together — the dispatch board, the driver app, your store inside the Fuel Taxi customer app — and answer every question you have about how the platform works for your specific market and operation.
By the end of the call, you'll know exactly what onboarding looks like for you and what to gather before the next step.
Bring everything you want to know — payouts, dispatch logic, driver app workflow, customer experience, what happens if your insurance lapses, what happens if a driver makes a mistake, anything. The more direct, the better.
Standard KYC (Know Your Customer) verification through Stripe Connect — the same process every payments-handling marketplace runs. You'll provide business details, your tax ID, and a government-issued ID for the responsible party. Stripe processes the verification, usually within a day.
Once verified, your Stripe Connect account is ready to receive payouts on every order.
Your business EIN or tax ID, your business legal name, business address, and a government-issued ID for the responsible party (driver's license or passport). Plus your bank account details for payouts.
Every required document for your business uploads to a secure Fuel Taxi compliance vault. Insurance certificates, hazmat certifications, DOT registration, fire marshal approvals, state and local permits, and any other licenses or certifications your jurisdiction requires.
From this point forward, the vault tracks expiration on every document. You get renewal reminders at 60, 30, 14, 7, and 1 day out. If anything critical lapses, the platform pauses your store automatically until it's restored — protecting both you and your customers.
Scanned or photographed copies of every insurance certificate, license, permit, and certification you hold. Don't have all of it yet? Apply anyway — we'll walk through what's required for your specific jurisdiction during the demo call.
Now you set up the parts that make your business yours: fuel rates, delivery fees, service zones, hours of availability, vehicle categories you serve, brand colors for the driver app, and your store description that customers see in the Fuel Taxi app.
Before flipping the switch, you run test orders in sandbox mode — full end-to-end flow, no real charges. When the operation feels right, you go live. That same day, customers in your service zone can find you and order from you.
Have your fuel and delivery pricing thought through, your service zone(s) defined (city limits, zip codes, or radius), and your business brand colors ready if you want the driver app themed. All of this is editable later.
Submit form. Receive booking link within 24h if it's a fit.
Walk the platform. Get questions answered. Plan onboarding.
Stripe verification + bank account. Usually approved same day.
Upload insurance, hazmat, DOT, permits. Vault tracks expirations.
Configure store, test sandbox orders, flip live. Customers find you.